Learned Leadership

Make sure that you or your company profits from sending participants to Jump Start Key Concepts for Growth (JSKCG) to develop personal growth and leadership tools. In this session, relate the JSKCG to the role and responsibilities in life and work. Attend a free 90-minute session. 

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Mastering Communication 

Communication drives interaction within the workplace. Develop purposeful communication as a technical skill in this session. Tune in and compare your own communication style to that of your colleagues, managers, and customers. Understand what to do when managing in-person, printed, and digital interactions in order to minimize conflict and improve productivity; 

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Today’s Professional 

A true professional is one who provides their organization additional value. Review your professionalism against best practices at this session. Understand how feedback can be used to enhance results, and be perceived as a problem solver. You have new tools at the end of the session which will help you contribute to a safe and productive workplace.

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Decision-Making & Goal-Setting Tools

Organizations respect individuals who make considerate choices and set purposeful goals. Find a 6-step procedure in this session to make informed decisions about the job. Train writing plans, and be able to execute a development and progress action plan. Through knowing the evolving and shaping pattern principles, you’ll take greater control of your goals. Step forward, understanding how to make your passions worthwhile both individually and professionally.

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Leading Through Change 

Workplace stressors provide incentives for rethinking your reactions and behaviors. Identify problems in your professional life in this session, and what will lead to them. Adopt techniques for predicting challenges before they happen, such as positive approach and what-if thinking. Grow your emotional intelligence for improving interactions with colleagues, superiors and clients. Explore how caring for your own self impacts your career path and professionalism. Leave with a plan of action that promotes resilience to the demands of the workplace.

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Understanding 5-Star Service Culture 

Cross-generational and multicultural workplaces are the technical practice today. Assess your customer-centeredness in this session, and learn how to preserve and strengthen trust. Expand communication skills to support internal and external customers equally well through the use of technology. Learn measures to restore and improve customer loyalty. Ready to have technical excellence in customer service regardless of title or industry. 

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Resolving Conflict 

Good communication in the workplace is of utmost priority, due to the burden of deadlines and everyday stressors. This workshop is built for company and organizational workers and will discuss best practices in written and oral communication for your professional environment. Examine why organizational issues are so frequently embedded in miscommunication. Discuss conflict management, understanding and implementation of ways to improve communication when addressing organizational problems. Leave well-versed communications techniques that have proven to streamline efficiency and promote sense of community in your team and organization.

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Coaching to Capacity 

A great coach will inspire a team to turn acceptable into exceptional. Through this course take the opportunity to analyze your own theory of coaching. To reflect about your leadership style complete a self-assessment. Observe and apply coaching strategies best suited to your style. Take away approaches that mesh best practices in leadership with your particular personality and current methods in management. Leave ready to inspire people to become creative and dedicated team leaders.

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Valuing Employees & Reducing Turnover 

Employees who leave their jobs voluntarily often say that their departure is due to a lack of substantive contact and approval from their employers. This workshop, intended for managers, administrators and other leadership positions, will concentrate on how to recognize and accept opportunities to demonstrate the staff and their contributions to the company. Step away with an action plan to improve employee loyalty, which in effect aims to reduce the company’s turnover.

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Cultural Competency Through Diversity, Equity and Inclusion 

Equip yourself to consult with others. This specialized course is tailored for individuals with prior experience and expertise and will move the understanding of cultural competency to the next level. Participate in immersive exercises to demonstrate cultural modesty and learn strategies which are culturally sensitive. Leave with practical skills to be regularly present in your encounters with people from different backgrounds and be successful.

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